Joomla Virtuemart RMA- This splendid add-on has the feature which provides authorization to user in managing the concept of return and exchange in store. The process is a part of returning products in order to receive return or replacement based on admin's configuration.
Allows user to replaced or return the products bought within limited period of time.
The facility of RMA is made available to user once the status of order is set to “confirmed”.
For a purchase with multiple products in single order, customer has the opportunity to return single or multiple items depending on admin's configuration at backend.
Admin has the feature to design how he wants to display RMA reasons under various categories.
Reasons and categories can be published or unpublished as per requirements.
Admin can take individual action on each product in case of multiple product in single request.
The option of re-requesting of items is available at user end if admin replace or decline any request.
Mail will be send for every RMA request, communication message and action taken by admin on each request.
RMA History page is provided at frontend to view the display of all RMA requests related to any order.
Selection of reasons for return and replacement are provided to users with a dropdown configured by admin at backend.
An additional comment box is provided at frontend to leave any message for admin in case of return.
The option to define the return period of product is provided.
A communication tab is provided at backend to communicate with users of store.
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